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Humans in the Loop: Building and Implementing Agentic AI in Claims
As claims organisations embrace automation and agentic AI, the biggest breakthroughs are human. In specialist and complex claims, human input remains essential for judgment, nuance, and customer trust. This session explores how to design an AI “claims buddy” that augments, rather than replaces, expert handlers; how to bring long-tenured teams along on the journey; and how to rethink workforce planning, skills, and culture as AI takes on a second-opinion role in the claims file.
- Learn how to design and implement an AI “claims buddy” for complex, specialist lines
- Understand practical change management tactics to engage and upskill claims teams
- Discover how agentic AI can accelerate progress where traditional automation stalled
Chairperson
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