The human touch is truly fundamental throughout a high-stress claims process, and, with the help of AI, this can be sped up and made extremely efficient, whilst keeping empathy and personal touch fron
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The insurance industry today faces a host of challenges that stand in the way of growth and customer satisfaction. Among these are limited customer engagement, declining loyalty, high acquisition cost
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Insurers often have to send a specialist on a trip to review a claim. These inspections include travel expenses and are often still not protected against fraud. VIEWAPP automates and digitises process
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Wave Claims offers ClaimsOS, an AI-driven claims management tool that provides real-time claims decisions and a seamless customer experience, by integrating various data sources to validate claims eff
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We sat down with Sal Dell’Anno, Vice President & Global Insurance Industry Lead for insurance at CGI to discuss the outcomes of CGI’s 2024 Voice of Our Clients (VOC) Program, which is part of CGI’s an
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The insurance industry is witnessing a significant transformation, driven by the rise of new technologies like Generative AI. This innovation is more than just a trend; it’s a game changer that is res
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In today’s fast-paced environment, underwriters and portfolio managers struggle to keep up with all developments in real-time. The demands of daily tasks leave little time to search for and analyse re
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