In this keynote session, three senior executives of leading companies will outline their bold vision for the future of the industry, exploring the transformative forces reshaping insurance and the strategies to thrive in an era of rapid change. This session will serve as a call to action, inspiring attendees to embrace innovation, collaboration, and resilience to navigate the challenges and the opportunities ahead…

#1. The road ahead: Navigating megatrends

#2. Pit stops for innovation: Key technologies on the Horizon

#3. Crossroads of risk & resilience

This panel will explore how global megatrends are reshaping the risk landscape and driving innovation in the insurance industry. From climate change to demographic shifts and geopolitical disruptions, panellists will discuss how insurers can proactively adapt to systemic challenges while seizing opportunities to innovate and create value.

We are in a pivotal era of innovation, with AI poised to revolutionise industries and redefine the way we live and work—much like the PC, the internet, and smartphones did in their time. The surge in data generation offers enterprises an unparalleled opportunity to unlock its full value, and AI serves as the essential tool to harness this potential. Here, you’ll discover how leading organisations are can leveraging AI to drive transformation, unlock new opportunities, and stay ahead in an ever-evolving digital landscape.

A deep dive into strategies for closing the talent gap in insurance. Hear from industry experts on attracting, nurturing, and retaining the next wave of leaders to future-proof the workforce.

Innovation demands risk-taking, but how do you innovate effectively in an industry built on managing risk? This panel brings together trailblazers who’ve pushed boundaries with emerging tech and lived to tell the tale.

• Lessons from failed experiments: What went wrong, and what went right?
• Adopting a start-up mindset in legacy organisations.
• Fast-tracking innovation while staying compliant in a heavily regulated industry.

In a world where customer expectations are outpacing traditional approaches, how can insurers move beyond efficiency to create meaningful relationships? This provocative panel will challenge the status quo, diving into bold ideas that disrupt outdated engagement models and reimagine the claims experience. 

Expect unconventional perspectives as industry disruptors and thought leaders tackle questions like: 

• Can we eliminate claims entirely with predictive technology? 

• How far should insurers go to personalise—without crossing the line into overreach? 

• What does true customer loyalty look like in an era of choice overload? 

What happens when ambition meets innovation? This forward-thinking panel takes a no-holds-barred look at how frontier technologies—like quantum computing, Web3, and neural interfaces—are poised to revolutionise the insurance landscape. Are you ready to take the lead? Prepare to rethink what's possible as visionaries and innovators debate:

• Which cutting-edge tech is hype, and which will truly redefine the industry? 

• How can insurers balance experimentation with delivering measurable value? 

• What does it take to pioneer the future while staying grounded in the present? 

Join us for an exciting session where innovative start-up Insurtech pitch their groundbreaking ideas and solutions. Watch as they present to a panel of expert investors, who will provide real-time feedback, insights, and guidance. This is a unique opportunity to explore cutting-edge advancements in the Insurtech space and gain valuable perspectives from both entrepreneurs and industry leaders. 

As major economies and global corporations scale back climate commitments, market-led solutions are more critical than ever. This session explores how innovative insurance models can directly accelerate decarbonisation—by reducing the cost of climate risk and delivering payouts in carbon removals instead of cash. 

In this session we’ll discuss how rethinking risk management can transform insurance from a passive safety net into an active driver of net zero progress, even as global momentum stalls. 

Join us for an exciting session where innovative start-up Insurtech pitch their groundbreaking ideas and solutions. Watch as they present to a panel of expert investors, who will provide real-time feedback, insights, and guidance. This is a unique opportunity to explore cutting-edge advancements in the Insurtech space and gain valuable perspectives from both entrepreneurs and industry leaders. 

As automation and AI redefine the insurance industry, the challenge lies in retaining the human touch. This panel will explore how to integrate empathy, emotional intelligence, and personalisation into increasingly digital customer and claims processes. 

• Can AI truly replicate empathy in customer interactions? 

• Building trust in a world of automated claims decisions. 

• The ethics of balancing efficiency with the need for human connection. 

PART 1: Spotlight on how the insurance industry can drive social impact through innovative strategies and partnerships. Focusing on the intersection of profitability and purpose, it will explore how insurers can address societal challenges—such as accessibility, affordability, inclusivity, and sustainability—while strengthening their brand and market position.