Simon Kaesler and Piero Gancia will delve into the evolution of the insurance industry, uncovering key trends and analyzing where investments are flowing. Additionally, we'll spotlight opportunities driven by AI based on our experience with clients around the world and our research.

In this keynote session, three senior executives of leading companies will outline their bold vision for the future of the industry, exploring the transformative forces reshaping insurance and the strategies to thrive in an era of rapid change. This session will serve as a call to action, inspiring attendees to embrace innovation, collaboration, and resilience to navigate the challenges and the opportunities ahead…

#1. The road ahead: Navigating megatrends

#2. Pit stops for innovation: Key technologies on the Horizon

#3. Crossroads of risk & resilience

This panel will explore how global megatrends are reshaping the risk landscape and driving innovation in the insurance industry. From climate change to demographic shifts and geopolitical disruptions, panellists will discuss how insurers can proactively adapt to systemic challenges while seizing opportunities to innovate and create value.

• How to boost your Efficiency (What the IT landscape needs to look like for AI to reach its full potential)
• How to make your AI trustworthy (Security and data protection requirements, QA measures to ensure that AI solutions meet regulatory requirements/ are specific to the insurance industry)
• How to develop new Business Models (Outlook on future solutions )

We are in a pivotal era of innovation, with AI poised to revolutionise industries and redefine the way we live and work—much like the PC, the internet, and smartphones did in their time. The surge in data generation offers enterprises an unparalleled opportunity to unlock its full value, and AI serves as the essential tool to harness this potential. Here, you’ll discover how leading organisations are can leveraging AI to drive transformation, unlock new opportunities, and stay ahead in an ever-evolving digital landscape.

A deep dive into strategies for closing the talent gap in insurance. Hear from industry experts on attracting, nurturing, and retaining the next wave of leaders to future-proof the workforce.

Innovation demands risk-taking, but how do you innovate effectively in an industry built on managing risk? This panel brings together trailblazers who’ve pushed boundaries with emerging tech and lived to tell the tale.

• Lessons from failed experiments: What went wrong, and what went right?
• Adopting a start-up mindset in legacy organisations.
• Fast-tracking innovation while staying compliant in a heavily regulated industry.

In a world where customer expectations are outpacing traditional approaches, how can insurers move beyond efficiency to create meaningful relationships? This provocative panel will challenge the status quo, diving into bold ideas that disrupt outdated engagement models and reimagine the claims experience. 

Expect unconventional perspectives as industry disruptors and thought leaders tackle questions like: 

• Can we eliminate claims entirely with predictive technology? 

• How far should insurers go to personalise—without crossing the line into overreach? 

• What does true customer loyalty look like in an era of choice overload? 

As automation and AI redefine the insurance industry, the challenge lies in retaining the human touch. This panel will explore how to integrate empathy, emotional intelligence, and personalisation into increasingly digital customer and claims processes. 

• Can AI truly replicate empathy in customer interactions? 

• Building trust in a world of automated claims decisions. 

• The ethics of balancing efficiency with the need for human connection. 

Spotlight on how the insurance industry can drive social impact through innovative strategies and partnerships. Focusing on the intersection of profitability and purpose, it will explore how insurers can address societal challenges—such as accessibility, affordability, inclusivity, and sustainability—while strengthening their brand and market position.